Screenshots are images captured directly from your screen and saved as a file that can be given to others. This will allow them to see exactly what you are seeing on your screen, even if they cannot replicate it on their own computer. Technical Support will sometimes ask for this in the course of normal troubleshooting.

How to take a screenshot, by operating system:


Windows XP:
http://windows.microsoft.com/en-US/windows-xp/help/setup/take-a-screen-shot

Mac OSX 10.4, 10.5 and 10.6:
http://www.apple.com/findouthow/mac/#capturescreen